LiveAssistance gives our clients the opportunity to:
Increase Sales Opportunities:
Our clients are able to respond to customer inquiries in real time. LiveAssistance provides a means to: answer
questions and resolve customer issues as they occur; assist in closing sales at the time of the Internet user's
decision; and sell additional products and services.
Higher Conversion Rate:
By utilizing LiveAssistance, our clients are able to convert the web surfer into a customer.
Our medium establishes an easy way for the surfer to establish dialogue with our clients which enables his/her questions to be answered and
results in closing the sale.
Reduce Costs:
By implementing LiveAssistance our clients reduces the number of telephone calls and e-mails. One operator using LiveAssistance
can answer up to four chats with customers simultaneously, thereby reducing cost per customer
interaction.
Improve Brand Awareness:
We allow our clients to customize and co-brand the look and feel of the chat window. Hence, a web surfer/potential buyer will be retain a positive image about the website he/she just visited which had the customized look
and feel during the chat. Branding is a critical component for any web site to differentiate itself.
| KEY FEATURES |
| Lead Generation - When a customer does not want to call, or send you an e-mail, they can now contact you immediately from your web site. |
| Help Desk Service - For questions that need to be answered by your customers. |
| Sales Assistance - LiveAssistance can make your internet sales easier for the customer. |
| Technical Support - Instant response to customers with technical questions. |
| Reference Libraries - LiveAssistance's Ask a Librarian Live feature. |
Lead Generation - Sales - Help Desk - Reference Libraries