| Inbound Call Center Services | Outbound Call Center Services |
| Customized solutions | Surveys |
| Advanced Technology Solutions (CTI , IVR, voice recognition etc) | Fundraising |
| 7 by 24 operation | 7 by 24 operation |
| Multi-lingual support | Multi-lingual support |
| Information decimation | Leads Generation |
| Business to Business and Business to Customer solutions | Business to Business and Business to Customer solutions |
| Government and commercial clients | Market Research |
| Call Monitoring for quality solutions | Information decimation |
| Lower cost by using India based operators | Lower cost by using India based operators |
| High quality solutions by using US based redundant call centers | High quality solutions by using US based redundant call centers |
| We act as extension of your business so that we continually look for process improvement to lower cost and improve quality | Appointment setting |
| Continuous training of our CSRs | |
There are many different types of inbound phone support needs. IBSI offers semi-dedicated and dedicated environments to meet these diverse needs. In the semi-dedicated environment, customer service reps receive a higher level of training and only handle a set number of clients. In the dedicated groups, customer service reps are trained to be extensions of the client's business, and can be used in almost any fashion an employee of the company could be used.