Is there any way that I can use my operators during the day and then roll over to the LiveAssistance operators after hours?
Yes! Some companies would prefer to take their own on-line chats during the day at prime hours, while outsourcing them during off hours. This can allow your company's availability to upgrade from a 9am-5pm establishment, to a 24 hour establishment, without the necessity for increased staff or increased space.
LiveAssistance Combination can do that.
We can even set up our system to take daytime overflow on-line chats from your website. There is also no need for excessive training, since the information available to your operators, would also be available to our own. This would minimize training costs to you, as well.
With our Combination option, LiveAssistance is able to supplement your pre-existing customer service operation at a minimal cost to your company.
For more information, please e-mail our sales department sales@liveassistance.com
Service - Center - Combination