Advanced Queueing System
LiveAssistance automatically chooses between operators in your company's call center to determine the operator who is least busy.

Co-branding
Most aspects of the Internet User Interface can be customized and the clients' coroporate logo can be inserted as well. Options for customization include the ability to change the color of the chat box itself, the font and color of the text, and teh color and look of the button.

Arhived Transcripts
The LiveAssistance software automatically records the entire chat conversation. These transcripts are archived for your correspondents and can be e-mailed to a customer or a supervisor at any time.

Pre-Defined Quotes
Many customers ask similar questions to the operators and response time is sometimes critical to good customer service. By using our Pre-defined quotes and URL's, the operators can quickly select the answer to commonly asked questions.