For those organizations who want the option of outsourcing their customer service on-line chats to LiveAssistance. Our highly trained staff is able to answer up to four chats simultaneously, providing our clients with robust, yet highly cost effective solution. Under this model, we charge a one time set up fee and offer various models that include per chat and per hour for outsourced CSR support.
Our staff relies upon a knowledge base of FAQ's that our client completes when they sign up. This knowledge base allows us to answer chats in a professional manner on behalf of our clients. At the end of each chat, we forward a copy of the transcript to our clients via e-mail. Our clients also have the ability to view archived chats 24 hours a day via LiveAssistance.
For those organizations who want the option of outsourcing their customer service on-line chats to LiveAssistance. Our highly trained staff is able to answer up to four chats simultaneously, providing our clients with robust, yet highly cost effective solution. Under this model, we charge a one time set up fee and offer various models that include per chat and per hour for outsourced CSR support.