Many libraries around the country are deploying a Live Reference service
called "Ask a Librarian Live".
LiveAssistance is a great resource for librarians to reach out to students and
patrons. With LiveAssistance, you can bring the "Reference Interview" to the
web through our live chat. Imagine helping your patrons with finding just the right
research they need when they need it without tying up phone resources.
Some Great Features
Push Technology
Exit Surveys
Statistics
Web-based
After Hours E-mail
Patriot Act Friendly
Free Training
Plus much much more...
Deploying LiveAssistance is simple! A Chat with a Librarian Live button is
displayed on appropriate web pages, which offer a direct link to a librarian,
or the opportunity to send an email message if the services is not staffed at
that time. Patrons do not have to download any software to access the service
and the librarian can deal with several chat requests at the same time.
Please look at our brochure for Libraries and Reference by clicking the link.
We offer a free 30-day demo to all libraries and other non-profit
institutions. Please click on the live chat link on the left to chat with one
of our operators about setting up a free demo to see how LiveAssistance can
work for your library!
Many libraries around the country are deploying a Live Reference service
called "Ask a Librarian Live".