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LiveAssistance™ Live Chat Solution
LiveAssistance™ is a proprietary software solution developed by our company,
which allows an enterprise to provide their existing or potential customers a
one-to-one text based chat with a live operator. These operators can be
centrally located or geographically distributed. As a result, web site
visitors no longer have to rely upon asynchronous methods of communication
such as 800 numbers, email and FAQs. By using the LiveAssistance solution, web
site visitors now have access to instant answers, thereby making online
information gathering easier.
Enterprises that provide customer service or technical support to their
customers currently use the LiveAssistance solution to convert web surfers
into customers, shorten the sales cycle, reduce operating costs, increase
customer loyalty, and provide general customer service support.
Push Web Pages
Exit Surveys
Pre-Defined Quotes
Intelligent Routing
After Hours E-mail
Customizable Interface
Post Chat Wrap-up
Archived Transcripts
Detailed Reporting
Usage Statistics
Database Downloader
Knowledge Base
Chat Transfer
Supervisor Queue Monitoring
Since LiveAssistance is 100% browser based, it requires no special software to be installed at the operator workstation or the customers' computer. We
deliver our software in an Application Service Provider (ASP) model, thus
removing the need for a company to devote IT resources. The LiveAssistance
eCRM solution also provides a full suite of tools for enterprise management
and administration. LiveAssistance provides an enterprise the ability to
co-brand the chat window with a customizable look and feel.
Implementing LiveAssistance is simple. We provide our clients with a few lines
of HTML code and a button, which they can simply copy and paste that code
anywhere on their web site where they would like to have live customer
service. When an Internet user needs assistance, they simply click on the icon
and a new window pops up asking them if they would like to start a live chat
with a customer service representative (CSR). The Internet user and our
client's CSR then engage in a real-time online conversation. This live
conversation is made possible by linking the Internet user and our client's
CSRs through our LiveAssistance software, which resides on our servers.
LiveAssistance™ Center
This model allows organizations to lease our technology and deploy it in their
own call center where their personnel can answer their own chats. Through this
Application Service Provider (ASP) model we provide our technology to be used
on demand on a 24x7 basis. We charge a nominal set up fee and a monthly
licensing cost per month per operator seat.
LiveAssistance™ Service
For those organizations who want the option of outsourcing their customer
service on-line chats to LiveAssistance. Our highly trained staff is able to
answer up to four chats simultaneously, providing our clients with robust, yet
highly cost effective solution. Under this model, we charge a one time set up
fee and offer various models that include per chat and per hour for outsourced
CSR support.
LiveAssistance™ Combo
In this model, our clients can answer their own chats when they are available,
and when they are not, chats will automatically route to a customer service
representative in our call center. This is ideal for clients who want to use
their own staff during normal business hours, and wish to provide 24X7
support. Under this model, we charge the monthly per seat charge to lease our
technology and charge per chat or per hour for outsourced CSR support.
LIVEASSISTANCE™ GIVES THE OPPORTUNITY TO:
Increase Sales Opportunities
Our clients are able to respond to customer inquiries in real time. LiveAssistance provides a means to: answer questions and resolve customer issues as they occur; assist in closing sales at the time of the Internet user's decision; and sell additional products and services.
Higher Conversion Rate By utilizing LiveAssistance
Our clients are able to convert the web surfer into a customer. Our medium establishes an easy way for the surfer to establish dialogue with our clients which enables his/her questions to be answered and results in closing the sale.
Reduce Costs By implementing LiveAssistance
Our clients reduces the number of telephone calls and e-mails. One operator using LiveAssistance can answer up to four chats with customers simultaneously, thereby reducing cost per customer interaction.
Improve Brand Awareness
We allow our clients to customize and co-brand the look and feel of the chat window. Hence, a web surfer/potential buyer will be retain a positive image about the website he/she just visited which had the customized look and feel during the chat.
LiveAssistance's award winning software is a browser based solution to help you.
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