Talk to Us Live
Updated March 18, 2009
This privacy statement discloses the privacy practices for CMG
(www.liveassistance.com). CMG is an independent organization whose
priority includes to build users' trust and confidence in the Internet
by promoting the use of fair information practices. Because this web
site wants to demonstrate its commitment to your privacy, it has agreed
to disclose its information practices and have its privacy practices
reviewed for compliance.
agreed to notify you of:
1. What personally identifiable information of yours or third party
personally identification is collected from you through the web site
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and
distribution of the information
6. The kind of security procedures that are in place to protect the
loss, misuse or alteration of information under CMG control.
7. How you can correct any inaccuracies in the information.
should contact firstname.lastname@example.org
Information Collection and Use
CMG is the sole owner of the information collected on this site. We
will not sell, share, or rent this information to others in ways
different from what is disclosed in this statement. CMG collects
information from our users at several different points on our website.
Ad Servers Cookies
A cookie is a piece of data stored on the user's hard drive containing
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site. Once the user
closes their browser, the cookie simply terminates. For instance, by
setting a cookie on our site, the user would not have to log in a
password more than once, thereby saving time while on our site. If a
user rejects the cookie, they may still use our site. The only drawback
to this is that the user will be limited in some areas of our site.
Cookies can also enable us to track and target the interests of our
users to enhance the experience on our site.
advertisers). However, CMG have no access to or control over these
CMG uses IP addresses to analyze trends, administer the site, track
user's movement, and gather broad demographic information for aggregate
use. IP addresses are not linked to personally identifiable information.
This web site contains links to other sites. Please be aware that CMG
is not responsible for the privacy practices of such other sites. We
encourage our users to be aware when they leave our site and to read the
privacy statements of each and every web site that collects personally
identifiable information. This privacy statement applies solely to
information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to disclose
this information. Information requested may include contact information
(such as name and shipping address), and demographic information (such
as zip code, age level). Contact information will be used to notify the
winners and award prizes. Survey information will be used for purposes
of monitoring or improving the use and satisfaction of this site.
CMG takes every precaution to protect our users' information. When
users submit sensitive information via the website, your information is
protected both online and off-line.
All of our users' information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need
the information to perform a specific job (for example, our billing
clerk or a customer service representative) are granted access to
personally identifiable information. Our employees must use
password-protected screen-savers when they leave their desk. When they
return, they must re-enter their password to re-gain access to your
information. Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well as any time new
policies are added, our employees are notified and/or reminded about the
importance we place on privacy, and what they can do to ensure our
customers' information is protected. Finally, the servers that we store
personally identifiable information on are kept in a secure environment,
behind a locked cage.
If you have any questions about the security at our website, you can
send an email to email@example.com
Supplementation of Information
In order for this website to properly fulfill its obligation to our
customers, it is necessary for us to supplement the information we
receive with information from 3rd party sources.
For example, to determine if our customers qualify for one of our credit
cards, we use their name and social security number to request a credit
report. Once we determine a user's credit-worthiness, this document is
Notification of Changes
on our Homepage so our users are always aware of what information we
collect, how we use it, and under circumstances, if any, we disclose it.
If at any point we decide to use personally identifiable information in
a manner different from that stated at the time it was collected, we
will notify users by way of an email. Users will have a choice as to
whether or not we use their information in this different manner. We
the information was collected.