LiveAssistance Service:
This is the outsourced model whereby our operators are available to answer your company's chats. These operators, who answer in the name of the company being visited act as virtual sales or customer service representative to determine the needs of the customer via a Web-based chat and then transmit the entire transcript and contact information via E-mail to the company at the end of the dialog.We manage your customer interactions so that you can focus on your core business. At our contact center located in Chantilly, Virginia, we hire the best and brightest Customer Care Reps. Besides answering chats we can also handle inbound phone calls and email responses.
We'll also help you design an outsourced customer service program that improves your current customer service levels. We help businesses seize Web opportunities and slash support costs, improve customer satisfaction, and gain a competitive advantage.
Service - Center - Combination