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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 98880
price: $25.49 (new), $25.55 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 73650
price: $13.99 (new), $4.25 (used)
Call Center Optimization
by: Ger Koole
publisher: MG books, published: 2013
ASIN: 9082017903
EAN: 9789082017908
sales rank: 941647
price: $59.00 (new)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 812484
price: $19.24 (new), $3.87 (used)
Writing Centers and the New Racism: A Call for Sustainable Dialogue and Change
publisher: Utah State University Press, published: 2011-10-16
ASIN: 0874218616
EAN: 9780874218619
sales rank: 607316
price: $25.00 (new), $9.04 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 93405
price: $11.00 (new), $13.90 (used)
ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
by: Brad Cleveland
publisher: Call Center Press, published: 2004-07
ASIN: 1932558004
EAN: 9781932558005
sales rank: 233930
price: $5.01 (new), $0.95 (used)
Call to Treason (Tom Clancy's Op-Center, Book 11)
by: Jeff Rovin
publisher: Berkley, published: 2004-07-06
ASIN: 0425195465
EAN: 9780425195468
sales rank: 524381
price: $1.92 (new), $0.01 (used)
Call Center Staffing: The Complete, Practical Guide to Workforce Management
by: Penny Reynolds
publisher: The Call Center School Press, published: 2003-08
ASIN: 0974417904
EAN: 9780974417905
sales rank: 1055655
price: $999.11 (new), $984.37 (used)
One Night at the Call Center: A Novel
by: Chetan Bhagat
publisher: Ballantine Books, published: 2007-05-01
ASIN: 0345498321
EAN: 9780345498328
sales rank: 188118
price: $6.95 (new), $0.64 (used)
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