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Number of products: 1089
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 67166
price: $25.40 (new), $17.91 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 142624
price: $13.87 (new), $10.12 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 68531
price: $11.00 (new), $10.00 (used)
The Executive Guide to Six Sigma Call Centers
by: Mr James C Abbott
publisher: Robert Houston Smith Publishers, published: 2008-09-30
ASIN: 1887355111
EAN: 9781887355117
sales rank: 126302
price: $27.46 (new), $30.71 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 132721
price: $26.29 (new), $9.52 (used)
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2006-11-15
ASIN: 1932558063
EAN: 9781932558067
sales rank: 256326
price: $41.00 (new), $11.00 (used)
Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
by: Lori Bocklund, Dave Bengtson
publisher: ICMI Press (International Customer Management, published: 2002-06
ASIN: 0970950780
EAN: 9780970950789
sales rank: 309438
price: $7.99 (new), $0.03 (used)
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by: Keith Dawson
publisher: CRC Press, published: 2003-11-20
ASIN: 1578203058
EAN: 9781578203055
sales rank: 833403
price: $24.98 (new), $1.61 (used)
ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
by: Brad Cleveland
publisher: Call Center Press, published: 2004-07
ASIN: 1932558004
EAN: 9781932558005
sales rank: 395157
price: $5.36 (new), $0.75 (used)
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
by: Brad Cleveland, Susan Hash, Editors
publisher: Call Center Press, published: 2001-10-01
ASIN: 0965909360
EAN: 9780965909365
sales rank: 941378
price: $153.65 (new), $5.63 (used)
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