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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 174449
price: $25.95 (new), $28.98 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 198652
price: $11.97 (new), $8.81 (used)
Call Center Representative(Passbooks) (Career Examination Passbooks)
by: Jack Rudman
publisher: National Learning Corporation, published: 2016-06-15
ASIN: 0837340950
EAN: 9780837340951
sales rank: 732178
price: $32.57 (new), $31.95 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 520690
price: $10.95 (new), $12.66 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 897016
price: $15.93 (new), $16.23 (used)
Writing Centers and the New Racism: A Call for Sustainable Dialogue and Change
publisher: Utah State University Press, published: 2011-10-16
ASIN: 0874218616
EAN: 9780874218619
sales rank: 381231
price: $25.55 (new), $24.66 (used)
Call Center Staffing: The Complete, Practical Guide to Workforce Management
by: Penny Reynolds
publisher: The Call Center School Press, published: 2003-08
ASIN: 0974417904
EAN: 9780974417905
sales rank: 493172
price: $195.89 (new), $99.02 (used)
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
by: Brad Cleveland, Julia Mayben
publisher: Call Center Press, published: 1999
ASIN: 0965909301
EAN: 9780965909303
sales rank: 830677
price: $10.47 (new), $0.01 (used)
ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
by: Brad Cleveland
publisher: ICMI Press (International Customer Management, published: 2003-04-01
ASIN: 0965909352
EAN: 9780965909358
sales rank: 1065021
price: $66.75 (new), $0.01 (used)
Call Center Staffing and Shift Optimization: An Application of Integrated Staffing and Shift Optimization for a Call Center
by: Cihangir Ertaban
publisher: LAP LAMBERT Academic Publishing, published: 2012-04-28
ASIN: 3847337696
EAN: 9783847337690
sales rank: 722799
price: $52.14 (new), $53.70 (used)
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