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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 64844
price: $26.07 (new), $24.55 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 164415
price: $12.76 (new), $11.25 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 359762
price: $10.95 (new), $10.95 (used)
How to Become a GREAT Call Center Manager
by: Dan Coen
publisher: DCD Publishing, published: 2004-01
ASIN: 0966043669
EAN: 9780966043662
sales rank: 390870
price: $61.47 (new), $15.51 (used)
Writing Centers and the New Racism: A Call for Sustainable Dialogue and Change
publisher: Utah State University Press, published: 2011-10-16
ASIN: 0874218616
EAN: 9780874218619
sales rank: 829195
price: $27.43 (new), $25.41 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 695665
price: $16.92 (new), $17.49 (used)
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by: Keith Dawson
publisher: CRC Press, published: 2003-11-20
ASIN: 1578203058
EAN: 9781578203055
sales rank: 593782
price: $24.96 (new), $10.44 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 691461
price: $25.31 (new), $1.70 (used)
The Executive Guide to Six Sigma Call Centers
by: Mr James C Abbott
publisher: Robert Houston Smith Publishers, published: 2008-09-30
ASIN: 1887355111
EAN: 9781887355117
sales rank: 754709
price: $27.30 (new), $30.45 (used)
Call to Treason (Tom Clancy's Op-Center, Book 11)
by: Jeff Rovin
publisher: Berkley, published: 2004-07-06
ASIN: 0425195465
EAN: 9780425195468
sales rank: 258350
price: $12.51 (new), $0.01 (used)
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