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Number of products: 1058
Page 1 of 106

Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 177207
price: $26.68 (new), $25.15 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 212033
price: $14.19 (new), $13.28 (used)
Working the Night Shift: Women in India’s Call Center Industry
by: Reena Patel
publisher: Stanford University Press, published: 2010-03-25
ASIN: 0804769141
EAN: 9780804769143
sales rank: 360278
price: $15.00 (new), $4.57 (used)
Off the list: Undocumented in an outsourced call center
by: Nell Brewer
publisher: CreateSpace Independent Publishing Platform, published: 2014-08-16
ASIN: 1500828998
EAN: 9781500828998
sales rank: 441003
price: $13.49 (new), $16.31 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 436812
price: $11.14 (new), $15.28 (used)
Call Center Staffing: The Complete, Practical Guide to Workforce Management
by: Penny Reynolds
publisher: The Call Center School Press, published: 2003-08
ASIN: 0974417904
EAN: 9780974417905
sales rank: 830375
price: $159.51 (new), $49.79 (used)
Call Center Operation: Design, Operation, and Maintenance
by: Duane Sharp
publisher: Digital Press, published: 2003-04-28
ASIN: 155558277X
EAN: 9781555582777
sales rank: 361508
price: $38.00 (new), $29.99 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 241866
price: $26.30 (new), $4.63 (used)
The Executive Guide to Six Sigma Call Centers
by: Mr James C Abbott
publisher: Robert Houston Smith Publishers, published: 2008-09-30
ASIN: 1887355111
EAN: 9781887355117
sales rank: 569953
price: $27.46 (new), $27.46 (used)
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by: Keith Dawson
publisher: CRC Press, published: 2003-11-20
ASIN: 1578203058
EAN: 9781578203055
sales rank: 611043
price: $24.98 (new), $0.98 (used)
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