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Number of products: 685
Page 1 of 69
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (Updated and Expanded Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2006-11-15
ASIN: 1932558063
EAN: 9781932558067
sales rank: 156061
price: $22.00 (new), $21.44 (used)
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Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-05-03
ASIN: 0470677430
EAN: 9780470677438
sales rank: 93272
price: $15.18 (new), $20.50 (used)
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Call to Treason: Op-Center 11
by: Jeff Rovin
publisher: Berkley, published: 2004-07-06
ASIN: 0425195465
EAN: 9780425195468
sales rank: 337125
price: $1.75 (new), $0.01 (used)
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One Night at the Call Center: A Novel
by: Chetan Bhagat
publisher: Ballantine Books, published: 2007-05-01
ASIN: 0345498321
EAN: 9780345498328
sales rank: 137593
price: $5.50 (new), $5.50 (used)
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The Executive Guide to Call Center Metrics
by: James C. Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 456831
price: $17.29 (new), $17.15 (used)
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
by: Penny Reynolds
publisher: The Call Center School Press, published: 2003-08
ASIN: 0974417904
EAN: 9780974417905
sales rank: 37233
price: $39.95 (new), $24.93 (used)
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
by: Brad Cleveland, Julia Mayben
publisher: Call Center Press, published: 1999
ASIN: 0965909301
EAN: 9780965909303
sales rank: 32658
price: $32.90 (new), $0.56 (used)
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Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations With Help Desk, Call Center, Support Center and Service Desk
by: Ivanka Menken
publisher: Emereo Pty Ltd, published: 2009-07-08
ASIN: B002GQHP04
sales rank: 187397
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Working the Night Shift: Women in India's Call Center Industry
by: Reena Patel
publisher: Stanford University Press, published: 2010-03-25
ASIN: 0804769141
EAN: 9780804769143
sales rank: 308732
price: $16.54 (new), $16.57 (used)
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The Executive Guide to Six Sigma Call Centers
by: James C. Abbott
publisher: Robert Houston Smith Publishers, published: 2008-09-30
ASIN: 1887355111
EAN: 9781887355117
sales rank: 544613
price: $34.95 (new), $61.86 (used)
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