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Number of products: 818
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 38894
price: $26.26 (new), $23.75 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 232319
price: $11.99 (new), $4.33 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 211332
price: $10.74 (new), $13.90 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 482779
price: $19.47 (new), $15.59 (used)
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
by: Brad Cleveland, Susan Hash, Editors
publisher: Call Center Press, published: 2001-10-01
ASIN: 0965909360
EAN: 9780965909365
sales rank: 778807
price: $88.50 (new), $19.99 (used)
Writing Centers and the New Racism: A Call for Sustainable Dialogue and Change
publisher: Utah State University Press, published: 2011-10-16
ASIN: 0874218616
EAN: 9780874218619
sales rank: 807062
price: $25.00 (new), $28.54 (used)
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2006-11-15
ASIN: 1932558063
EAN: 9781932558067
sales rank: 818502
price: $38.42 (new), $0.90 (used)
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by: Keith Dawson
publisher: CRC Press, published: 2003-11-20
ASIN: 1578203058
EAN: 9781578203055
sales rank: 865190
price: $24.98 (new), $13.98 (used)
By Brad Cleveland Call Center Forecasting and Scheduling : The Best of Call Center Management Review [Paperback]
publisher: Call Center Press, published: 2001-10-16
ASIN: B00RWRQQDY
sales rank: 1354789
price: $929.71 (new), $54.01 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 850218
price: $23.19 (new), $15.50 (used)
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