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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 68616
price: $25.30 (new), $23.60 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 59869
price: $13.45 (new), $9.88 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 503212
price: $11.46 (new), $11.42 (used)
The Executive Guide to Six Sigma Call Centers
by: Mr James C Abbott
publisher: Robert Houston Smith Publishers, published: 2008-09-30
ASIN: 1887355111
EAN: 9781887355117
sales rank: 78804
price: $28.19 (new), $18.35 (used)
Writing Centers and the New Racism: A Call for Sustainable Dialogue and Change
publisher: Utah State University Press, published: 2011-10-16
ASIN: 0874218616
EAN: 9780874218619
sales rank: 531408
price: $29.45 (new), $24.68 (used)
Call Center Staffing: The Complete, Practical Guide to Workforce Management
by: Penny Reynolds
publisher: The Call Center School Press, published: 2003-08
ASIN: 0974417904
EAN: 9780974417905
sales rank: 1207255
price: $401.12 (new), $194.42 (used)
Working the Night Shift: Women in India’s Call Center Industry
by: Reena Patel
publisher: Stanford University Press, published: 2010-03-25
ASIN: 0804769141
EAN: 9780804769143
sales rank: 141383
price: $14.99 (new), $12.97 (used)
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
by: Brad Cleveland, Julia Mayben
publisher: Call Center Press, published: 1999
ASIN: 0965909301
EAN: 9780965909303
sales rank: 664877
price: $16.53 (new), $0.01 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 419816
price: $17.49 (new), $15.59 (used)
Call Center Optimization
by: Ger Koole
publisher: MG books, published: 2013-01-27
ASIN: 9082017903
EAN: 9789082017908
sales rank: 198305
price: $51.37 (new), $67.23 (used)
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