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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 156528
price: $26.32 (new), $27.01 (used)
Call Center Staffing: The Complete Practical Guide to Workforce Management
by: Penny Reynolds
publisher: The Call Center School Press, published: 2003-08-01
ASIN: 3906052044
EAN: 9783906052045
sales rank: 102448
price: $30.74 (new), $127.50 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 149632
price: $14.09 (new), $8.15 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 164701
price: $19.65 (new), $12.98 (used)
Call Center Operation: Design, Operation, and Maintenance
by: Duane Sharp
publisher: Digital Press, published: 2003-04-28
ASIN: 155558277X
EAN: 9781555582777
sales rank: 651373
price: $38.00 (new), $29.99 (used)
Answer the Call: Virtual Migration in Indian Call Centers
by: Aimee Carrillo Rowe, Sheena Malhotra, Kimberlee PĂ©rez
publisher: Univ Of Minnesota Press, published: 2013-12-10
ASIN: 0816689393
EAN: 9780816689392
sales rank: 462483
price: $17.22 (new), $15.95 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 395307
price: $12.84 (new), $15.32 (used)
Driving Peak Sales Performance in Call Centers
by: Mary Murcott
publisher: ICMI Inc., published: 2005-02
ASIN: 1932558055
EAN: 9781932558050
sales rank: 247008
price: $23.63 (new), $7.24 (used)
Call Center Supervision: The Complete Practical Guide to Managing Frontline Staff
by: Penny Reynolds
publisher: The Call Center Press, published: 2013-06-01
ASIN: 3906052052
EAN: 9783906052052
sales rank: 421793
price: $29.99 (new), $26.43 (used)
One Night at the Call Center: A Novel
by: Chetan Bhagat
publisher: Ballantine Books, published: 2007-05-01
ASIN: 0345498321
EAN: 9780345498328
sales rank: 112238
price: $7.20 (new), $0.01 (used)
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