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Number of products: 1029
Page 1 of 103

Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 174242
price: $26.69 (new), $30.28 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 67498
price: $13.99 (new), $12.48 (used)
Driving Peak Sales Performance in Call Centers
by: Mary Murcott
publisher: ICMI Inc., published: 2005-02
ASIN: 1932558055
EAN: 9781932558050
sales rank: 787749
price: $23.30 (new), $13.50 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 691841
price: $19.65 (new), $14.93 (used)
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2006-11-15
ASIN: 1932558063
EAN: 9781932558067
sales rank: 83975
price: $50.00 (new), $5.69 (used)
Preparing Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2006-09-30
ASIN: 188735509X
EAN: 9781887355094
sales rank: 876232
price: $185.25 (new), $150.00 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 190990
price: $21.69 (new), $3.93 (used)
Call to Treason (Tom Clancy's Op-Center, Book 11)
by: Jeff Rovin
publisher: Berkley, published: 2004-07-06
ASIN: 0425195465
EAN: 9780425195468
sales rank: 158439
price: $1.70 (new), $0.01 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 107084
price: $11.14 (new), $6.99 (used)
Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
by: Brad Cleveland, Debbie Harne
publisher: ICMI Press (International Customer Management, published: 2003-02-01
ASIN: 0970950756
EAN: 9780970950758
sales rank: 792085
price: $156.40 (new), $90.87 (used)
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