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Number of products: 1060
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 123140
price: $26.29 (new), $26.34 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 258246
price: $14.19 (new), $11.02 (used)
Call Center Staffing: The Complete, Practical Guide to Workforce Management
by: Penny Reynolds
publisher: The Call Center School Press, published: 2003-08
ASIN: 0974417904
EAN: 9780974417905
sales rank: 828711
price: $238.36 (new), $51.20 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 381201
price: $26.30 (new), $4.19 (used)
One Night at the Call Center: A Novel
by: Chetan Bhagat
publisher: Ballantine Books, published: 2007-05-01
ASIN: 0345498321
EAN: 9780345498328
sales rank: 582193
price: $7.86 (new), $0.01 (used)
The Executive Guide to Six Sigma Call Centers
by: Mr James C Abbott
publisher: Robert Houston Smith Publishers, published: 2008-09-30
ASIN: 1887355111
EAN: 9781887355117
sales rank: 316329
price: $27.46 (new), $30.89 (used)
Call Center Operation: Design, Operation, and Maintenance
by: Duane Sharp
publisher: Digital Press, published: 2003-04-28
ASIN: 155558277X
EAN: 9781555582777
sales rank: 323560
price: $38.00 (new), $36.89 (used)
Working the Night Shift: Women in India’s Call Center Industry
by: Reena Patel
publisher: Stanford University Press, published: 2010-03-25
ASIN: 0804769141
EAN: 9780804769143
sales rank: 773261
price: $14.78 (new), $14.71 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 200315
price: $11.14 (new), $15.20 (used)
Call Center Staffing and Shift Optimization: An Application of Integrated Staffing and Shift Optimization for a Call Center
by: Cihangir Ertaban
publisher: LAP LAMBERT Academic Publishing, published: 2012-04-28
ASIN: 3847337696
EAN: 9783847337690
sales rank: 682075
price: $60.75 (new), $75.08 (used)
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