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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
by: Brad Cleveland
publisher: ICMI Press, published: 2012-05-08
ASIN: 0985461101
EAN: 9780985461102
sales rank: 158359
price: $25.40 (new), $23.90 (used)
Working the Night Shift: Women in India’s Call Center Industry
by: Reena Patel
publisher: Stanford University Press, published: 2010-03-25
ASIN: 0804769141
EAN: 9780804769143
sales rank: 77338
price: $14.78 (new), $14.63 (used)
Call Centers For Dummies
by: Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
publisher: For Dummies, published: 2010-04-16
ASIN: 0470677430
EAN: 9780470677438
sales rank: 228981
price: $14.12 (new), $11.18 (used)
The Positive Coach Approach: Call Center Coaching for High Performance
by: Sally Cordova, Judy McKee
publisher: AuthorHouse, published: 2007-02-06
ASIN: 142597838X
EAN: 9781425978389
sales rank: 933790
price: $19.58 (new), $17.50 (used)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
by: Randy Rubingh
publisher: CreateSpace Independent Publishing Platform, published: 2013-03-20
ASIN: 1482740109
EAN: 9781482740103
sales rank: 324977
price: $8.49 (new), $14.74 (used)
The Executive Guide to Call Center Metrics
by: James C Abbott
publisher: Robert Houston Smith Publishers, published: 2004-04-15
ASIN: 1887355081
EAN: 9781887355087
sales rank: 410983
price: $26.57 (new), $0.60 (used)
Writing Centers and the New Racism: A Call for Sustainable Dialogue and Change
publisher: Utah State University Press, published: 2011-10-16
ASIN: 0874218616
EAN: 9780874218619
sales rank: 845838
price: $29.91 (new), $22.15 (used)
Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
by: Lori Bocklund, Dave Bengtson
publisher: ICMI Press (International Customer Management, published: 2002-06
ASIN: 0970950780
EAN: 9780970950789
sales rank: 833296
price: $7.99 (new), $0.01 (used)
Call Center Optimization
by: Ger Koole
publisher: MG books, published: 2013
ASIN: 9082017903
EAN: 9789082017908
sales rank: 901617
price: $69.00 (new)
Call Center Operation: Design, Operation, and Maintenance
by: Duane Sharp
publisher: Digital Press, published: 2003-04-28
ASIN: 155558277X
EAN: 9781555582777
sales rank: 890559
price: $38.00 (new), $34.26 (used)
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